For enquiries regarding the delivery of your parcel, contact Australia Post on 13 13 18. For enquiries regarding an Import Declaration or a payment you have made to the Department, contact us.
How do I contact Australian customs?
Staff in this area provide quality information and support to clients covering Information about general C&BP matters for the public, travellers and commercial and private importers including:- 1300 363 263 information@customs.gov.au.
How do I contact customs about a parcel?
All telephone calls to Customs offices will now be routed automatically to the SARS Contact Centre on 0800 00 7277.
How long do Australian customs take to clear parcels?
Please allow up to 48 hrs While we aim to clear all parcels within 24 hrs unexpected delays can occur.
Why is my parcel stuck in customs Australia?
There are many reasons why a package can be stopped in customs: The customs in the delivery country require more information. The paperwork is not done as required. The package contains any prohibited or restricted items.
What happens if a parcel is held in customs?
‘Held at Customs’ means the package you are sending to the destination country is held by the officials of the importer country’s customs office. These government bodies hold the packages until they ensure that only permissible items cross their border and the taxes (Duties & Excise) are paid for the import.
How long can a package be in customs?
As we highlighted earlier, sometimes packages can be held up at the ISC or at Customs for anywhere between a week, 10 days, or even a little bit more than that.
How do I know if my package is stuck in customs?
Check Your Mail for a Customs Detainment Letter Check your company mail for a letter from the U.S. Customs and Border Protection department stating that your package has been detained. If the department is holding your item, officials will notify you usually within a few days but it can take as long as 30 to 45 days.
Why is my package stuck at customs?
The most common reason for shipments being held for Customs clearance is missing documentation and information. Documentation and information gaps can often be corrected at the origin location through process improvement, implementation, and training.
How long does a package take after clearing customs 2020?
Or how long does it take for the goods to clear customs? If you see the eta of the ship at the delivery port on our tracking system, normally allow a week to get your shipment cleared through customs and unloaded out of the container and then allow up to two weeks on average depending where you live for delivery.
How long does an international package take to clear customs?
How long does custom clearance take? Typically, customs clearance takes less than 24 hours, however, there are times where it can take several days or weeks for goods to be inspected. When is customs clearance needed? Customs clearance is necessary for all packages entering the U.S. from other countries.
How long will Australia Post hold a parcel?
You’ll get a notification about your missed delivery, so you can pick your item up in-person. We’ll hold it at the Post Office for 10 business days, before it gets returned to sender.
Will customs open my package?
No, customs officers will not open up your package or packages without good reason. Every package is put through a scanner machine, or an x-ray machine, to verify that the items you are shipping match your customs forms.
Does customs check every package Australia?
No, customs officers will not open up your package or packages without good reason. Every package is put through a scanner machine, or an x-ray machine, to verify that the items you are shipping match your customs forms.
How do I clear a package through customs?
Why is my international package taking so long?
Shipping internationally can also take a long time not only because of the distance involved and the amount of times the packages changes hands, but because your package might get caught in the destination country’s customs, where it’s analyzed for whether the recipient owes taxes or duties for importing it.